Case Study - Keith Volkswagen / Aylesbury Audi

Introduction

Keith Garages is a family owned dealership operating in Aylesbury for over 85 years. The dealership consists of a Volkswagen and Audi dealership on adjacent sites.

Keith Garages has always been a forward thinking and innovative dealership – for example several years ago, Keith's were the first Volkswagen and Audi dealers to operate a shift system in their workshop extending opening hours for 13 hours a day. This was later extended by a night shift as well.

Unsurprisingly, Keith's have always been innovative in their use of IT. Keith Garages have been using systems from Dealer Management Services for 11 years, and have used Navigator for the past 3 years.

Navigator helps maintain VW & Audi Dealer Standards

Derek Mills, Managing Director of Keith Garages, comments “DMS have always provided us with solutions that both ensure that we meet our own business requirements and also ensure that we maintain Volkswagen and Audi Standards”.

DMS have often worked with Keith Garages on a number of projects. For example, when Keith's decided to implement “AutoVHC” - the PDA based Vehicle Health Check system – in their workshop, DMS provided the interface between Navigator and AutoVHC within a day, and at zero cost

Regular software updates

Derek Mills comments further - “DMS and Navigator have provided Keith's with everything that we have needed of our Dealer Management System – the system keeps up with changes in our requirements as the business changes. We typically receive a software upgrade monthly, each of which adds useful features and keeps the product evolving”

Significant Cost Savings compared to other Dealers

Compared to other typical Volkswagen Retailers, Navigator saves Keith Garages over 66% of their operating costs.

Derek Mills adds - “By using DMS for the past 11 years, Keith's have saved consistently over £12,000 per year, every year compared to similar dealerships I know who utilise other systems!”